We've made it to December and 2015 is just around the corner. However it’s not over yet and for some of you the next month is going to be the busiest of the year. For that reason, we've put together this last-minute post with some things to keep in mind over the next month.
CommunicateEmail, social media, website banners. However you speak to your customers, you need to make sure you’re doing it clearly throughout December. If you’re expecting that it may take more time for your team to get orders out the door then let them know. As long as they're expecting a delay you shouldn't have a problem. It also pays to be clear with communicating final order dates before Christmas. If you haven’t already seen it, acquaint yourself with our Carrier Cut-off Calendar now, work out your dates and make sure your customers are aware of their order deadlines.
Remain calmThe carrier network reaches full capacity for a large part of December. With retailers shipping more than usual and people sending gifts to families and friends, you can expect that orders may take a bit more time to be collected and delivered. To make sure your orders get to your customer as soon as possible focus on making sure that your internal process is running as smoothly as possible so you aren't losing days by missing your collection time. Possible carrier delays are another point that you should be communicated to your customers to promote a little bit of patience with deliveries.
Know who to callYou’re spoiled for choice when it comes to getting in touch with us this year. Our support team will be available from 8am to 8pm (AEST) every day in December excluding weekends and public holidays. Here’s how you can get in touch with them:
Live Chat – perfect for quick tracking requests or for getting support while you’re trying to multi-task. Our Live Chat option will be visible within support hours.
Support Form – Fill out our support form with all relevant details and we’ll contact you.
Email – Describe your query and include any details of your request to firstname.lastname@example.org
Phone – Our number for support calls is 1300 66 88 58. Please note our opening hours above. We apologise in advance for any potentially long wait times in December.
It doesn't end in DecemberPost-Christmas is when the fun really begins. You’ll have Boxing Day, January and Back-to-School sales. While the December rush is going to be taking up a lot of your time and attention for now, don’t forget about what comes next. As well as the various website assets and messaging you’ll need to change out, make sure you have enough boxes and satchels to see you into the New Year. If you do need to order more satchels, you can do so by filling out the form here.
We hope you enjoy a successful end to 2014 and look forward to working together again in 2015.